Ordering

We will send you an e-mail confirming your order within 24 hours of placement of the order.

The timeframe until its dispatch will depend upon:

  1. your order payment clearing ; and,
  2. the nature of your order.

 

1. Payment Clearing:

  • Credit cards: All credit cards must be approved before shipment (ie. your credit card issuing bank approving your purchase). Normally this takes no more than 24hours. We will contact you if there are any problems.
  • PayPal: Your PayPal payment is received.

 

Payment methods

You can pay by credit card (Visa, MasterCard) or PayPal.

To use PayPal, you will first need to sign-up for a free PayPal account from PayPal.com. Once your PayPal account is active you will be able to make a direct deposit payment for your order by selecting the PayPal payment option when going through the checkout process. You will then be sent to the PayPal.com web site where you will be able to arrange for your direct deposit to be made.

Lannah Dunn reserves the right to refuse to accept any orders that it considers suspicious. For high value orders we may require proof of ownership of a credit card be supplied to us or stipulate PayPal only. At Lannah Dunn's discretion, we may require that the purchaser fax or email to us a photocopy/scan of their credit card and driver's licence for proof of identity and ownership of the credit card.  This will only be required if expressly requested by us.  Such request will normally be communicated by e-mail.

 

2. The nature of your order:

  • If your order is approved and we have your product in stock/ in your size we will dispatch the product to you by the next business day (see Stock Availability).  For the delivery options and time frames please see our Shipping options section.
  • If we do not have your product in stock/ in your size we will manufacture it for you and e-mail you to let you know the estimated time of completion.

 

Specific arrival requests

If you would like your product by a specific date please include that date in the 'comments' section of the order form. (eg. wedding date or birthday date). If you require your order by a specific date we suggest you place your order as early as possible to ensure that you allow for any manufacture time that may be needed.  Furthermore, you may contact us prior to your purchase for an estimated time frame. 

If you order a ring, please specify the finger size by clicking on the ring size drop down list on the product page before clicking 'add to cart' to checkout. To see information about how to choose your finger size, please see the ring sizing information.

We will contact you when we dispatch your order with the courier tracking number.